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How to Bring Design Thinking Into Your Organisation

Let’s talk about Design Thinking Design thinking has become an important strategy in business. Used by some of the most successful organisations in the world, it combines human interest with scientific approaches to reach a solution. What is design thinking? For many, design thinking is a relatively obscure, or new term. Design itself has become […]
Chatbots customer services

Are Chatbots the Future of Online Customer Service?

Chatbots in online customer services Chatbots are big news. We have recently designed a chatbot for an online customer service role for an insurance company in Hong Kong. There is still a long way to go with this technology and this is an introduction and the first in a series of chatbot articles. What are […]